Sodexo continues to celebrate National Environmental Services week 2010 with the third of four guest bloggers, Dawn Willis, Sodexo Director of Environmental Services at Clarian Arnett Health.
Kudos to the TEAM!!!
By Guest Blogger, Dawn Willis, Sodexo Director of Environmental Services at Clarian Arnett Health.
Recently, I had the pleasure of meeting the Clarian Health System Manager for Labor Analytics and Benchmarking, Patti Medvescek. She was asked to meet with each department director to discuss benchmarking and how we compare to our peer group across the system.
Database? System Manager? You might be wondering what Patti has to do with Environmental Services and our Kudos to the team for a job well done during National Health Care Environmental Services and Housekeeping Week?
Well, when I arrived at my meeting with her that day, I was eager to learn how our particular team stacked up with others in her database.
As soon as I sat down she leaned forward, looked straight at me and said, “Your hospital for ES is the best practice in our benchmarking data base. I just want you to tell me how you and your team have done it.”
She wanted to know how we have been so successful keeping the hospital so clean and ensuring our patient’s are nothing but happy with one of the smaller ES teams in her database. She said, “Your team is so friendly and professional looking and the nursing staff seem to love you! And, I just want you to tell me how it’s done and then if you don’t mind, I would really love it if you could take your show on the road to all of the other facilities in my data base and speak with those ES managers to give them tips on how to achieve what your team has achieved.”
I told her our story was an easy one to share and it begins with our team engagement and the Sodexo’s Engage Program. I told her that it all begins with systems, good leadership and most important an engaged staff. We talked about the importance of employee recognition and what it really means to the bottom line. And then I told her about how proud I am to work with ES Team at Clarian Arnett Health - from the leaders to the frontline employees and all that they have accomplished over the past two years.
Thank you so much ES Team at Clarian Arnett Health and Happy ES Week you are AWESOME!!
Clarian Arnett Health ES Team Accomplishments & awards:
- 2009 2nd Quarter - Sodexo National Diversity Award Recognition
- 2009 NSF Audit Gold – 100% for Environmental Services
- 2009 National Cares Award Winner
- 2009 Entire ES Department Participated in a Community Service project to feed the homeless a Thanksgiving meal
- 2009 Christmas Dinner to the Homeless hosted by the Environmental Services Department
- 2009 Sodexo Support Services Team showcased our services for potential client tours
- 2010 Feed the City Event in conjunction with a local church to feed those in need and to offer bags of food/clothing
- 2010 Frontline employee receives Sodexo award Heroes of Everyday Life
- 2010 Sodexo ES team walk for the March of Dimes and purchased more t-shirts for the event than any other hospital department – featured picture in the local newspaper of the ES team with the Major of Lafayette
- 2010 Dr. Brown, Hospital Chief Medical Officer comes to an ES huddle just to recognize our team
- 2010 Hospital CEO, Al Gatmaitan – scores ES 10-10-10-10 on the Client Satisfaction Survey
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About Dawn Willis:
Dawn Willis is the Director of Environmental Services for Clarian Arnett Health. Dawn Willis is a graduate of Penn State University holding both undergraduate and graduate degrees from Penn State. She is the proud mother of two teenage daughters and a Jack Russell and resides in Lafayette, Indiana.
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National Health Care Environmental Services and Housekeeping Week is recognized by the American Hospital Association to acknowledge the contribution of the environmental services and housekeeping teams through out the US. To all of our Environmental Services/Housekeeping professionals we applaud your accomplishments and want to express our deepest thanks for 'making every day a better day' for our patients, residents, families and staff - not just September 12-18, but all year long!
Your Future so Sodexo
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